FAQ

FAQ (Frequently Asked Questions)

How do I get my medical details uploaded to ‘My Health Record’

You will require to make an appointment with your doctor where you can give informal consent to be registered and have your Health Summary uploaded to the ‘National Digital Health Record System’

Help Line  1800 723 471 for My Health Record

How do I get a Repeat Prescription?

We would ask that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications. This enables us to monitor your health and fulfill our ethical and legal responsibilities.

Can reception give me a Sickness Certificate?

A certificate can only be issued after an examination by a doctor, therefore an appointment needs to be organised.

Does Noosa GP have an Interpreter Service?

We can help you organize an interpreter to assist with any language barriers using an ‘over the phone’ method when required. This is the telephone interpreter service 1300 131 450.

Can I telephone my doctor?

Doctors at Noosa GP may be contacted by phone during surgery hours. A message will be taken if the doctor is with another patient and your call will be returned when the doctor is available.

Why do the staff keep checking my address details are correct?

This is for our Reminder System. It is important for you to keep our records of your current address and details updated at all times. Therefore the staff may query you in relation to your data. We are committed to preventative care and may send a reminder notice via mail, sms text or email, offering you an appointment in relation to preventative healthcare.

How are my files managed by Noosa GP?

Your medical information is confidential; however Noosa General Practice often forwards certain medical information to other medical organisations ie. immunisation register. This is a normal practice and is only for the benefit of patient health. All information at Noosa General Practice is handled according to the present Privacy Act. Should you require further details, please speak to the Practice Manager.   Download the Patient Privacy Brochure here

How can I get my medical results?

It is the policy of this practice to have all patients return for a consultation for their results. However a nurse may give cervical screening results to patients over the phone. Only under special circumstances, and if this is organised by the doctor during your initial consultation, can the doctor be contacted and give results.

How can I submit Patient Feedback?

If you have any concerns or suggestions or ways to improve our service, please email:  practicemanager@noosagp.com.au

Ms. Carol Vona, Practice Manager
Noosa General Practice
197 Weyba Road
Noosaville, 4566

Phone: (07) 5474 1066
Fax: (07) 5440 5569

However, if you feel there is a problem that we cannot address, please refer to: www.oho.qld.gov.au
Office of the Health Ombudsman P.O. Box 13281 George St., Brisbane Qld 4003
PH: 133 OHO (646)


indigenous-australia

We acknowledge the traditional landowners of Australia and welcome all Aboriginal & Torres Strait Islander people to our Surgery.

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